"Conflicts are seen as important elements in society. Highly industrialised societies do not have too much internal conflict, they have too little. We have to organise social systems so that conflicts are both nurtured and made visible and also see to it that professionals do not monopolise the handling of them. Victims of crime have in particular lost their rights to participate. A court procedure that restores the participants’ rights to their own conflicts is [necessary]."
"…one need only look at wartime propaganda to see how effective disgust can be at making it easy to view the enemy as less than human. Whether or not moral disgust can be of value in keeping people from committing unethical deeds remains an open question, but given the amount of damage disgust is capable of inflicting on innocent people, at the very least it seems as if we should be careful to monitor its influence in the courtroom, in public policy decisions, and in our everyday interactions with others."
“It is possible to view another human being as a slimy slug or a piece of revolting trash only if one has never made a serious good-faith attempt to see the world through that person’s eyes or to experience that person’s feelings.”